Features
Coordinate arrivals, people and the work that follows
Start with the Claari walk-in queue pilot. Explore how its arrival, ticket and staff workflow fits into your business, and see the wider platform direction.
Pilot: three connected tasks.
Let people join a service line from a QR code, follow a private ticket and respond when your staff call them. Choose a task to see the customer steps, staff responsibilities and practical limits.
- Walk-in queues: Receive arrivals and call the next customer when staff are ready. → Give walk-ins a clear way to join
- Customer tickets: Give each customer a private place to follow their queue visit, without an app or account. → A private ticket for the customer's queue visit
- Team operations: Set up locations and services, give staff access and agree who owns the next action. → Set up the line and give the next action an owner
A wider platform is being built.
Queues are the focus of this pilot. Claari is also being built to support appointments, workplace resources, visitors, memberships, commerce, customization, agents and analytics. Availability and integrated completion vary. This is direction, not a claim that the complete suite is available or connected to your existing tools.
Platform families and availability
- Queues
- Arrival, private ticket and staff call
- Free pilot, within the limits described on these pages
- Appointments
- Scheduled time and service capacity
- Broader platform direction
- Workplace resources
- Rooms, desks and shared resources
- Broader platform direction
- Visitors
- Invitations, reception and presence
- Broader platform direction
- Memberships
- Member records and entitlements
- Broader platform direction
- Commerce
- Business invoices, payments and credits
- Broader platform direction
- Customization
- Business rules, fields and presentation
- Broader platform direction
- Agents
- Bounded assistance with operational work
- Broader platform direction
- Analytics
- Evidence for understanding operations
- Broader platform direction
Plan the day around the tools you have.
Our guides connect opening, arrivals, service handoffs and closeout. Your current appointment book, work-order system, case records and checkout keep their existing jobs. → Read the guides Guides for the work around the queue; explore business examples A clear arrival-to-call routine for your business.
Before you start
The staff console remains in English. Email depends on configuration and actual outcomes; SMS is outside this pilot. No wait-time, integration, savings or reliability guarantee is offered here.